Disclaimer - Booking, Refunds, Policies & Privacy Policy 

Last updated: March 12th, 2025

**AT THIS TIME, WE ARE OFFERING ONLINE SERVICES AND CASH-APP PAYMENTS ONLY**

Booking and Rescheduling Policy

Booking and Availability

Prospective clients should be aware that certain advisors may not provide in-person services in their jurisdiction. We recommend contacting Moonlight Spiritual Guidance LLC to confirm the availability of online or in-person services.

Scheduling Services

Customers can book services through our platform from 9:00 AM to 11:45 PM for the next available day. We accept in-person appointments based on availability, but customers must pay the exact cash amount and notify us in advance, as per our online booking terms of service. For any online bookings and scheduling, the company will automatically send an email with video-session link to confirm your scheduled session.

Corporate Office Hours

Our office hours are from 9:00 AM to 5:00 PM, Monday through Friday. Hours may change. All platform users must comply with these hours for service bookings and inquiries.

After-Hours Service

We offer after-hours services with the condition that payment is made in exact cash. For after-hours services, please contact us directly upon arrival at the agreed location.

Emergency Immediate Service Request Surcharge

We provide urgent services outside of regular hours for a surcharge:

  • Surcharge Amount: A $10 surcharge is added to services requested after 11:45 PM.
  • Example: A $55 Reiki Healing session with a $10 surcharge totals $65.
  • Definition: An "immediate need" requires urgent action and cannot wait for normal business hours.

Call for Emergencies: In case of an emergency, customers should contact 911 directly.

Cancellation and Refund Policy

Notice Period: Customers must provide a cancellation notice at least 48 hours before the scheduled service or delivery date.

Refunds:

  • Clients may cancel their appointments up to 2 hours before the scheduled time. This applies to appointments booked on the same day or scheduled up to five days in advance. Refunds or store credits will be issued according to our existing terms.
  • Refunds are issued via the original payment method and processed within 10–12 business days, excluding holidays. 

Store Credits:

  • Store credits issued for late cancellations must be used within 6 months from the date of issuance.
  • Store credits are non-transferable and cannot be exchanged for cash.

Payment Methods:

  • We accept payments via Cash-APP and/or PayPal.
  • Refunds will be processed using the original payment method within 7 business days of the cancellation notice. 

Chargebacks:

  • To avoid chargebacks, please contact our customer service team to resolve any issues before initiating a chargeback with your bank or payment provider.

Compliance:

  • This policy complies with Ohio Consumer Protection Law and other relevant regulations.

No-Show Policy

Definition and Consequences

A "no-show" is defined as a customer who misses or does not cancel their appointment within the required time-frame. If a customer fails to attend or reschedule, Moonlight Spiritual Guidance LLC retains the right to charge the full appointment fee.

Exceptions for Emergencies

In cases of documented medical emergencies or unforeseen circumstances, customers may request a one-time credit toward future services.

Electronic Signature and Communication

E-Sign Consent

By consenting to use our services, you agree to receive electronic communications, including notices, disclosures, and documents, as allowed under Ohio law (O.R.C. 1306.06).

You may withdraw your consent to receive electronic communications at any time; however, withdrawal may result in the termination of services.

In-Person Payments, Sessions, and Refunds

For in-person appointments, customers must pay the exact amount in cash. No refunds will be issued once the session starts.

Liability Disclaimer

Moonlight Spiritual Guidance LLC does not provide medical, legal, financial, or psychological services. Our services are intended for informational and educational purposes only. Customers are encouraged to consult with licensed professionals for any medical, legal, financial, or psychological matters.

Limitation of Liability

In no event, whether as a result of breach of contract or warranty, tort liability (including negligence), or under any other legal theory, shall the Company be liable for any incidental, consequential, punitive, exemplary, special or indirect damages or losses whatsoever including, but not limited to, loss of profit, savings, revenue, interest or investments, loss of goodwill, cost of capital, cost of substitute equipment, facilities or services, downtime costs, or claims of customers.

Privacy and Recordings

Recording of Sessions

We reserve the right to record video or audio of sessions for quality control and training purposes. Customers will be informed prior to any recording. Recordings will be kept secure and may be shared with customers upon request.

Prohibition on Customer Recordings

Customers may not record sessions without prior written consent. Unauthorized recordings may result in termination of services.

Refunds, Credits, and Store Policies

Refunds for Online Services

Online readings or healing services canceled within the allowable cancellation period will be refunded in full. In-person services, PDF products, or sessions with follow-up video sessions are not refundable once initiated.

Store Credit Conditions

Credits are non-transferable, non-refundable, and expire 6 months from the issuance date. Customers are responsible for keeping track of expiration dates.

Advisors' Independent Contractor Status

All advisors are independent contractors, not employees of Moonlight Spiritual Guidance LLC. Advisors bear full responsibility for their tax obligations and must ensure they comply with Ohio's regulations for independent service providers.

Health and Safety Standards

Health and Safety Compliance

Moonlight Spiritual Guidance LLC complies with all local, state, and federal health and safety regulations applicable to the services offered. Customers are encouraged to disclose any health concerns prior to an in-person session to ensure a safe environment. If a customer is ill or experiencing symptoms that could affect others' safety, the customer must reschedule their appointment.

Accessibility and Non-Discrimination

Non-Discrimination Policy

Moonlight Spiritual Guidance LLC is committed to providing services without discrimination. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, age, or any other protected characteristic under Ohio or federal law. All customers are treated with equal respect and dignity.

Electronic Transactions and Data Security

Electronic Transactions

By using the booking platform and electronic payment methods, customers agree to engage in electronic transactions with Moonlight Spiritual Guidance LLC. All transactions are subject to the terms and conditions set forth by the third-party payment processors (e.g., Stripe, PayPal).The company merchant (PayPal) is PCI Compliant. PCI DSS (Payment Card Industry Data Security Standard) is a set of comprehensive requirements that all businesses that handle credit and debit payments must comply with, no matter how many transactions they process or how much they’re for. The standards help reduce the likelihood of financial data and identity theft, fraudulent payments and unauthorized transactions. 

Data Security

Moonlight Spiritual Guidance LLC is committed to ensuring the privacy and security of customers’ personal data. We follow applicable data protection laws and use industry-standard encryption to secure data transmitted through our platforms. Customers may request the deletion of their personal information by contacting us in writing.

Customer Feedback and Complaints

Feedback Mechanism

Customers are encouraged to provide feedback regarding their service experience. If you have any concerns or complaints about the services provided, please contact Moonlight Spiritual Guidance LLC at moonlighthealingohio@gmail.com. We will address complaints promptly and work toward a fair resolution.

Intellectual Property

Ownership of Materials

All content provided by Moonlight Spiritual Guidance LLC, including but not limited to articles, images, videos, and other educational materials, is the intellectual property of the company. Customers agree not to copy, reproduce, or distribute any materials without explicit written consent.

Consent to Use Testimonials and Reviews

Use of Testimonials

By using our services, you consent to the potential use of testimonials or reviews you provide regarding the services offered. These may be displayed on our website or other marketing materials, unless you request to remain anonymous.

Social Media and Marketing Consent

Social Media Consent

By engaging with our services, customers agree that Moonlight Spiritual Guidance LLC may, with prior consent, use their feedback, photos, or quotes for marketing purposes on our social media platforms or website. The company will not share personal details without explicit consent.

No Guarantee of Outcomes

No Guarantee of Specific Results

Moonlight Spiritual Guidance LLC does not guarantee any specific outcome from the services provided, whether it’s divination, energy healing, or any other spiritual service. Services are intended to guide and support, not to provide concrete, factual results.

Force Majeure Clause

The company will not be liable for failure to perform under circumstances beyond its control, including natural disasters, war, strikes, or technological failures.In addition to the typical force majeure events (e.g., natural disasters, strikes, etc.), this clause now includes unforeseen government restrictions, pandemics, and technological disruptions. These events will not be considered a breach of contract and will provide a reason for delaying or modifying the service delivery timelines.

Severability

Severability Clause

If any part of this agreement is found to be unenforceable by a court of law, the remaining provisions of the agreement shall continue in full force and effect, as the unenforceable clause will be considered severable.

Governing Law and Dispute Resolution

Any legal disputes arising from this agreement will be governed by Ohio state law. The parties agree to submit to the exclusive jurisdiction of the courts of Middletown, Ohio, and acknowledge that such courts have the authority to hear disputes arising out of this contract. The Parties will use all reasonable efforts to solve any controversy that may arise from this Agreement amicably at senior management levels of both parties. Disputes that cannot be settled amicably shall be settled at the court of Middletown, Ohio. 

Consumer Protection Compliance

Moonlight Spiritual Guidance LLC fully complies with Ohio's Consumer Protection Laws, including ensuring the clarity of our policies and offering transparent, fair practices.

Final Agreement

By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this agreement. If you have any questions or concerns, please contact us at moonlighthealingohio@gmail.com.

Equal Opportunity Employer Statement 

Moonlight Spiritual Guidance LLC is committed to cultivating a workplace that is diverse and inclusive, in strict compliance with the Ohio Consumer Protection Law and applicable state laws. We acknowledge that teams representing a range of perspectives and experiences possess greater strength and efficacy. Accordingly, we actively solicit applications from women, individuals of color, LGBTQIA individuals, persons with disabilities, ethnic minorities, those born outside the United States, older adults, and other groups that remain underrepresented.

We pledge to uphold a workplace environment devoid of discrimination, in accordance with Title 41 of the Ohio Revised Code; Titles VI and VII of the Civil Rights Act of 1964 (as amended); Title IX of the Educational Amendments of 1972 (as amended); Executive Order 11246 (as amended); Section 504 of the Vocational Rehabilitation Act; the Vietnam Era Veterans’ Readjustment Act (as amended); the Age Discrimination in Employment Act of 1967 (as amended); Title II of the Genetic Information Nondiscrimination Act of 2008; and the Americans with Disabilities Act.

Moonlight Spiritual Guidance LLC enforces a zero-tolerance policy concerning bias related to race, gender, religion, national origin, sexual orientation, age, veteran status, disability, or any other characteristic protected by law. All employees and contractors are mandated to engage with one another in a manner that exemplifies kindness, respect, and professionalism at all times.

Privacy Policy

Last updated: September 04, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

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Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Moonlight Spiritual Guidance LLC , 3420 Atrium Blvd, Suite 160, Middletown, OH 45005.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: Ohio, United States

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to Moonlight Spiritual Guidance LLC , accessible from www.moonlightspiritualguidancellc.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google
  • Facebook
  • Instagram
  • Twitter
  • LinkedIn

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: moonlighthealingohio@gmail.com